Tailored cyber security solutions: real world success stories from TSC

At The Security Company, we believe that a one-size-fits-all approach does not work when it comes to cyber security training and behaviour change programmes – your solution needs to be personalised, tailored, and bespoke.

With over 25 years of experience, we pride ourselves on delivering bespoke solutions tailored to meet the unique needs and goals of each client – the security gaps in your infrastructure, the lax behaviours in your employees and the threats and risks facing your organisation.

Here, we explore how our custom solutions have successfully transformed the security postures of two leading organisations: Specsavers and Allianz.

Specsavers: enhancing security awareness across a large workforce

Specsavers Optical Group Ltd, a global retail chain known for its optician services, eyeglasses, contact lenses, and hearing aids, faced a significant challenge in increasing the security awareness of its 20,700 employees across 803 retail stores in the UK and Ireland. The company also needed to train an additional 1,332 staff in its UK and Northern European support offices.

The challenge

Specsavers needed a comprehensive training solution that would:

• Deliver engaging and interactive information and cyber security awareness training.
• Ensure compliance with key legislation.
• Mitigate security risks to maintain its reputation as a trusted provider.

Our solution

To meet Specsavers' needs, TSC developed a multifaceted training programme that included:

• Bespoke eLearning: Interactive modules on key topics such as using computers securely, handling information securely, and working securely in various environments. The course content was segmented for office-based and retail employees, ensuring relevance and engagement.
• Animated infographic: A memorable learning aid focusing on key themes and risk areas within the business. This was used in Specsavers' induction programme to inform new starters about the importance of securing information and protecting the brand.

Results

The tailored approach led to significant improvements in security awareness and compliance within Specsavers. Chris Mortlock, Director of Global Information Security, praised TSC's efforts, stating:

"The results speak for themselves. TSC provided us with a clear direction, bringing insight into how we could improve the security-awareness culture of Specsavers and provide some great learning outcomes. Working in close collaboration with our security team, TSC has helped provide us with this wonderful foundation to build upon. I am immensely proud of what we have accomplished. Our objective now is to sustain the education and build upon these figures." ""

Allianz: deepening cyber security knowledge across a global workforce

The Allianz Group, one of the leading integrated financial services providers worldwide, serves 126 million customers in more than 70 countries. Allianz needed to deepen the cyber security knowledge and awareness of its employees, equipping them with the skills and tools to protect themselves from data and system security threats.

The challenge

Allianz aimed to:

• Understand the current level of cyber security knowledge and vulnerabilities among employees.
• Develop a training programme that addressed identified gaps and improved overall security awareness.

Our solution

TSC's tailored programme for Allianz included:

• Employee Survey: A short survey to gather data on current vulnerabilities, with 31% of the workforce participating.
• Comprehensive Training Programme: Based on survey results, we developed a training programme that included: Data protection webinars, A Cyber Champions programme, Role-based webinars for privileged access users, Animated banners, Team leader briefings, educational articles, Interactive games, Static infographics, HTML educational content and A SCORM-compliant classification decision tree.

Results

The tailored training programme significantly enhanced cyber security knowledge and awareness across Allianz. Dale Shepherd, Information Security Education Analyst at Allianz, commended the professionalism and flexibility of TSC's approach, noting:

"Excellent. Professional from start to finish with great flexibility." ""

Why tailored solutions matter

As a Chief Information Security Officer (CISO), you understand the importance of results and a return on investment. Every project we undertake at TSC underscores our commitment to delivering tangible results through personalised cyber security solutions. Here are a few reasons why tailored solutions are crucial:

• Relevance: Customised content ensures that training is relevant to specific roles and responsibilities within an organisation.
• Engagement: Interactive and engaging formats lead to higher participation and retention rates.
• Compliance: Tailored solutions help organisations meet industry-specific regulatory requirements.
• Risk Mitigation: Addressing unique vulnerabilities reduces the likelihood of security breaches and enhances overall security posture.

Conclusion

At TSC, we believe in the power of bespoke cyber security solutions to transform organisational security cultures. Our success stories with Specsavers and Allianz demonstrate the effectiveness of our tailored approach. We are confident that we can work with you to develop a programme that meets your specific needs and objectives, enhancing your organisation's cyber security posture.

Curious about the rest of our testimonials, you can read them here.

To discuss how TSC can support your organisation, please contact us to arrange a meeting or call.