Specsavers has been a familiar name on the high street for more than 30 years. Providing glasses to one in three people in the UK.
Specsavers’ reputation is based on being a provider people can trust. It is therefore vital that security risks are mitigated, to make sure that the business can continue to fulfil this promise.
The company trades on still being a family-run business. Increasing the security awareness of Specsavers’ partners and retail staff is viewed as a key loss prevention strategy that ultimately supports the organisation’s profitability.
The strategy also supports the duty of care that Specsavers has to its employees and customers by developing knowledge of security behaviours that help both at home, on premises and whilst travelling on business.
Specsavers Optical Group Ltd is a global retail chain, which offers optician services, along with eyeglasses, contact lenses and hearing aids. Employees in the retail stores, based on previous years, were considered a hard-to-reach audience.
With 20,700 employees across its 803 retail stores in the UK and Ireland, and a further 1,332 staff in its UK and Northern European support offices being earmarked for training, Specsavers needed a solution that brought greater engagement across the workforce.
A dedicated project manager and communications specialist was appointed to ensure the timely delivery of the SCORM-compliant eLearning courses on a bespoke and dedicated platform.
After in-depth scoping and collaboration with the Specsavers information security team, TSC benchmarked the current standards of security awareness within Specsavers and diagnosed the most probable areas of security-related human error and risk.
Understanding the Specsavers culture was key to ensuring the scenario-based content was highly relevant to the user to encourage a change in behaviour, rather than an increase in resistance.
A comprehensive training solution to educate employees about the information and cyber risks and threats facing Specsavers. This was developed based on key information and learning from the information security team. Interactive modules, which formed part of a course and clear guidance to deliver best practice advice to employees was delivered before assessing their knowledge and understanding, then providing feedback. Course content were designed for different groups within Specsavers; segmented training for office-based and retail employees.
An animation which focused on key themes and risk areas within the business. This useful and memorable learning aid is used within Specsavers’ induction programme to inform new starters to ‘Secure the information, Protect the brand’.
"The results speak for themselves. TSC provided us with a clear direction, bringing insight into how we could improve the security-awareness culture of Specsavers and provide some great learning outcomes.
Working in close collaboration with our security team, TSC has helped provide us with this wonderful foundation to build upon. I’m immensely proud of what we’ve accomplished. Our objective now is to sustain the education and build upon these figures."
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