The MIB is the only central record of all insured vehicles in the UK and is updated daily by all UK insurers.
As the MIB is the only central record of all insured vehicles in the UK and is updated daily by all UK insurers, it is vital that its cyber security levels are strong and resilient.
The first challenge was to raise awareness and knowledge across the workforce about Data Protection requirements in relation to data retention, data minimisation, data protection by design and data breach reporting.
The second challenge was to ensure employees, in a variety of high risk (privileged access) user roles, were aware of Data Protection legislation and how it impacted on them in their individual roles.
To further develop knowledge and awareness across the workforce we identified, with the client, what had already been delivered to employees, the channels that were used, the methodology and the impact of each resource. We explored knowledge gaps and identified the most suitable ‘type’ of learning that would have the greatest impact.
After in-depth scoping and collaboration with the client, TSC agreed that delivering sort bite-sized videos (animated infographics) on each topic would be the most versatile and time effective solution. A series of role specific webinars were delivered for people in the following roles: human resources, communications, claims department, finance, customer services and operations and the Insurance Fraud Bureau.
To supplement the webinars and animated videos, a pre and post webinar survey was conducted with all delegates in order to measure the success of the training.
TSC and the client agreed that delivering short bite-sized videos (animated infographics) on each topic would be the most versatile and time effective solution. The animations were individually scoped by developing and agreeing the content and core messaging, developing a storyboard to reinforce the content, and then animating the deliverable
A series of role specific webinars were delivered for people in the following roles: human resources, communications, claims department, finance, customer services and operations and the Insurance Fraud Bureau. The content of the webinar was developed in collaboration with the Data Protection team and real-world and role-specific examples were used throughout to bring home the reality of the challenge.
“Very informative, useful not just in the workplace but also in personal life.”
“Great course – it brought what is usually a dry area to life. I am very busy at the moment so had put the training off, but it was actually nice to sit back and think about all the data I’m handling. Brilliantly presented.”
“It was a very useful session and there were multiple things covered that were new information to me, so very much worthwhile.”
© The Security Company (International) Limited 2023
Office One, 1 Coldbath Square, London, EC1R 5HL, UK
Company registration No: 3703393
VAT No: 385 8337 51