Explore the AI chatbot eBook and how to use conversational AI safely, securely, and effectively.
AI chatbots in the workplace
AI chatbots are transforming how organisations communicate, support customers, and improve internal productivity - but they also introduce new risks. Powered by artificial intelligence, natural language processing, and machine learning, AI chatbots can answer questions, automate tasks, personalise responses, and support 24/7 service across customer support, sales, HR, training, and internal systems.
However, poor governance can lead to data exposure, inaccurate answers, compliance issues, customer trust problems, and cyber threats such as prompt injection, impersonation, and AI-assisted fraud. This is essential reading for business leaders, IT teams, customer service managers, HR teams, compliance professionals, and anyone responsible for safely adopting AI chatbot technology.
In this free eBook, you'll discover:
Take control of AI chatbot risk
TSC helps organisations reduce the risks associated with AI chatbots by building secure behaviours, clear governance and practical awareness. Through security awareness training and eLearning, we help employees use AI safely, protect sensitive information and recognise emerging AI-enabled threats.
AI chatbot security FAQ
What are the main security risks of AI chatbots?
AI chatbots can expose organisations to risks such as sensitive data leakage, inaccurate responses, prompt injection attacks, impersonation, phishing, and misuse of confidential business information. Without clear controls, employees may share data with tools that are not approved or properly secured.
What is prompt injection?
Prompt injection is a technique where attackers manipulate an AI chatbot by entering instructions designed to override its normal rules. This can cause the chatbot to reveal restricted information, ignore security controls, generate harmful content, or perform actions it should not.
How can organisations use AI chatbots safely?
Organisations should create clear AI chatbot policies, limit what data can be entered, use approved tools only, apply access controls, monitor chatbot activity, and train employees to recognise risks. Human oversight is also essential, especially when chatbots are used for customer support, decision-making, or handling sensitive information.
